Saffire Platinum Kamado Large Ceramic Grill and Smoker

The Large Saffire offers grilling, smoking and baking experiences suitable for most families. Large enough to cook the main course for a party, and small enough to justify dinner for two. This is the average size that people look for first in a kamado grill. However, there isn’t anything “average” about this grill. Featuring the Smokin’ Chip Feeder port for the easiest and “on-demand” smoke you will find in any smoker, coupled with the insane insulative properties of the ceramic body and Crucible firebox within. This means that not only does the Large Saffire offer stable temperatures throughout your smoke, but it’s easy to add more smoke at any point in time throughout the cooking experience. Grilling is easy too! Drop half of the cooking grid down near the fire to sear on one half of the grill while you cook on the other, for the ultimate flame-kissed flavor combined with a full-cooked experience. With the Two-Piece Heat Deflector, you can smoke or bake. Bake at 350-400° F for great tasting, smokey bread, or bake at 500 to 600° F for a wood smoked pizza in your own backyard! With this Saffire, you can grill, bake or smoke anything, with less work!

This kamado is covered by Saffire’s Limited Lifetime Warranty for the grill ceramics and 304 stainless steel parts. That’s how much we believe in the durability of your Saffire! The Revolutionary Crucible Kamado Firebox, with our very own twelve fire brick design to relieve stress and reduce breakage, will have you cooking in no time, with less worry about if you ever even need to fill out any forms to get replacement parts. In addition, we have carefully designed every outside component for the ultimate rust-resistance. 304 stainless steel keeps your grill looking great in any weather, all year round, and ceramic featuring fired-on glaze can withstand rain, snow, ice and heat. When other grills begin to rust, bubble or fall apart, your Saffire will continue to stand tall and shine!

Features:

• Heavy Duty Ceramics with beautiful, blue, or always-in-style, black fired-on glaze.
• All 304 Stainless Steel with Lifetime Warranty.
• Eliminates common breakage – Faster Starting – Easiest Cleaning.
• Multi-level cooking rack for versatility and increased capacity.
• Two-piece cooking grids that work with the Multi-rack for additional versatility.

Accessories Included:

• Patented Smokin’ Chip Feeder – SGES-SCF
  Easily and safely add wood chips for smoking.
• Two-Piece Ceramic Heat Deflector – SGES19-HD2
  Provides indirect, convective heat for smoking and roasting. (No rotisserie needed!)
• Stainless Steel Charcoal Basket
  Easy to remove charcoal from the grill and get access to Ash Pan.
• Huge Lift-out Ash Pan
  Easy to clean and holds ash from several fires!
• Ash Cleaning Tool – SGES-AT
  Hardly needed with the Crucible but handy for tending the fire.
  Use to access the charcoal via the Chip Feeder Port when smoking.

Shipping

General Shipping Details

Depending on your order’s weight and dimensions, it may either be considered a small parcel delivery, or a freight delivery. Saffire works with several shipping companies. When you order from our website, we hand your order over to them, on your behalf, for delivery.

Most orders will be shipped by FedEx. Please always provide us with an accurate street address for delivery. Larger items such as grills, and larger charcoal/wood orders may be freight shipments that will need to be shipped through a freight shipping company. Some special orders may require 2 to 6 weeks depending on the item.

Saturday, Sunday, and major holidays are not considered regular transit days, however, FedEx Home Delivery shipments may be delivered on Saturday at no extra charge. Delivery to rural or extended areas, special order, & freight shipments may take a few days longer to arrive.

Small Package or Parcel Shipping Details

Parcel packages are the standard box shipments you know of that come to your door. With parcel shipments, Saffire must be informed within 21 days of delivery if an item has arrived damaged or missing. Please provide your invoice number from the packing slip, a photo of the damaged item, and a description of the condition of the package when received. Please send the proceeding in an email to info@thrillseekergear.com.

Truck Freight Shipping Details

Freight is a large item or items, usually put together on one wooden pallet. Various companies offer freight services, such as FedEx Freight, or UPS Freight. Freight is usually delivered with a semi-truck.

Receiving Freight Shipments

All freight shipments are delivered curbside. When receiving a freight shipment, you are responsible for three additional things: inspecting your delivery for damage, signing for the delivery, and getting your shipment from the curb to the place where you plan to use it. Prior to delivery, the shipping company will call you to schedule a drop-off date and time. At the delivery appointment, the driver will require a signature to show that you have accepted the shipment as undamaged. Please inspect your shipment for damage before signing, see Damaged Freight Shipments below for more information on that. In addition, while some truck drivers are willing to help you move your shipment off of the curb, they have no obligation to do so. We recommend having help, a dolly, or both, when receiving your shipment.

Damaged Freight Shipments

• NOTE – All shipments should be inspected at the time of delivery. Do not sign for damaged shipments. Contact us instead, as we may advise you to refuse the shipment.
• If you are not sure how to receive a freight shipment, take a look at our How to Receive Freight Shipment checklist. We strongly recommend that you read and understand this form before your shipment arrives, or if you are planning on placing an order that will require freight shipping.
• You are responsible for inspecting the shipment for any damage or missing parts. When a shipment is signed for, the consignee (meaning you) is accepting that the shipment is in good condition and that there is no damage. In that case, neither the shipping company nor Saffire or the retailer are liable for any damage.

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If delivered by freight, please contact the freight carrier using the phone number on the carrier’s bill. After contacting the carrier, please call us for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages, issues, or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Saffire Grill Co. and any authorized retailer cannot be held liable for any damages or missing pieces. Additionally, leaving a note and/or instructions for the driver is the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Saffire Grill Co. and any authorized retailer cannot be held liable for any damages or missing pieces. If you do choose to sign for a visibly damaged shipment, please note on the relevant paperwork that you are signing for a damaged package; however, Saffire Grill Co. and any authorized retailer cannot be held liable for any damages or missing pieces that are accepted if you choose to sign.

Free Shipping

• Free shipping applies only to orders that include a Saffire Grill and which is shipped to a final destination within the contiguous 48 states of the United States. Saffire Grill Co. reserves the right to cancel this offer at any time.
• Some large or heavy items (ie. Granite table tops) require additional shipping and handling charges due to the bulky nature of freight.
• Saffire Grill Co. reserves the right to cancel the free shipping offer at any time.

Returns

If you are not completely satisfied with one of our products you may return it within 30 days from the date of delivery and in its original packaging for a full product refund.

Products purchased at a discount may be refunded through the use of in-store credit. Refunds do not include shipping costs. Any returns received with the original packaging missing or destroyed may have a deduction from the amount of refund, or incur appropriate replacement fee. Place your name and order number on the packing slip and/or Bill of Lading for efficient identification.

To arrange your return, please Contact Us.

Returns of Non-Defective Merchandise

Returns of non-Saffire branded accessories may also be assessed a restocking charge, not to exceed 20% of the item cost. Special order items will also be assessed an appropriate restocking charge, to be determined by Saffire Grill Co.

Returns of Defective Merchandise

On exchange of products due to manufacturer defect, Saffire Grill Co. will pay all additional shipping costs incurred. We require that the product not be missing components or manufacturer’s documentation, and be in original packaging

Warranty

SGU LIMITED LIFETIME WARRANTY- effective 2014

Subject to the following terms and conditions, and for the period of time specified*, Saffire Grills warrants to
the original purchaser a free comparable replacement (excluding possible shipping charges,) of any part listed
below that fails to operate properly under normal residential use and maintenance due to manufacturing
defects. This does not cover damage due to forces of nature, natural disasters, theft, operator error, abusive
over-firing or accidental damage. Saffire Grills is not liable for any default or delay in its performance under
this warranty that is caused by any circumstances beyond its control. This warranty will be invalidated if any
liquids, including starter lighter fluid, are poured on or in the ceramic cooker. The use of lighter fluid inside
the Saffire Grill is detrimental to the ceramics and if used, it will void the warranty. The reimbursement
procedure as outlined below must be followed. This warranty does not cover shipping, labor, or installation
charges for the grill or parts.

Reimbursement Procedure:

1. File Warranty Claim Form on Saffire Grills website:
    https://saffiregrills.com/warranty-claim-form/
2. Include serial number on Warranty Claim Form, located on Owner’s Manual or grill hinge.
3. Attach Purchase Receipt in an electronic format on Warranty Claim Form.
4. Attach photographic evidence on Warranty Claim Form with explicit detail of the grill and failed part.

The parts listed below are warranted for the period of time specified*:

MODELS SGUS15, SGUS19, SGUS23:

*Lifetime:

• Ceramics— Dome, base, firebox, and fire ring.
• Stainless Steel Parts— Chimney top control, hinge, bands, side shelf hardware, handle, cart (excluding casters), ash door, and Smokin’ Chip Feeder Port.

*7 years:

• Cooking grid.

*1 year:

• Cast iron fire-grate, thermometer, gasket, metal and ceramic accessories.

MODELS SGUB15, SGUB19, SGUB23:

*Lifetime:

• Ceramics— Dome, base, firebox, and fire ring.

*7 years:

• All metal parts unless specified below.

*1 year:

• Cast iron fire-grate, thermometer, gasket, metal and ceramic accessories.

**Original purchaser is entitled to any replacement part at one half (50%) off the current suggested retail price
for any part that fails to operate properly. This includes parts damaged by operator error, accidental damage,
forces or nature, and natural disasters. The original purchaser must still be in possession of the grill and follow the reimbursement procedure as listed above to receive the benefits of this warranty