Smittybilt Gen2 Overlander XL Roof Top Tent

Gen 2 Smittybilt Overlander Rooftop Tent

Designed for serious adventurers, the Gen 2 Smittybilt Overlander Rooftop Tent offers the perfect blend of ease, comfort, and durability.

• Quick Setup: Sets up in minutes for immediate use.
• Spacious Comfort: Secure above-ground sleeping quarters.
• Self-Contained: All bedding and accessories are stored inside the tent, freeing up storage space.
• Convenient Packing: Quick and easy teardown and packing.

Installation Instructions

When you need ultimate convenience, security, and comfort, choose the Smittybilt Overlander Rooftop Tent!

• Not Vehicle Specific
• Open size: 122" W x 76" L x 51" H
• Sleeps: 3-4
• Bed size: King, 92.5" x 74.8"
• Tent body: Gray with light gray rainfly
• Base: (1-3/16") 2.5cm aluminum/polyurethane sandwich
• Max load rating: 770lbs/350kg
• Material: 600d heavy-duty ripstop polyester, waterproof and polyurethane-impregnated top
• Frame poles: Anodized aluminum
• Hinges: Stainless steel
• Rainfly: Lightweight, waterproof 420d oxford
• Rainfly poles: 4mm spring steel, durable
• Ladder: Telescopic anodized aluminum
• Cover: Heavy-duty 1040gsm, 2000d PVC with Velcro for waterproofing/UV resistant straps
• Additional features:
  • LED strip
  • No-see-um mosquito screens

Shipping

Free Shipping

• Free Shipping: We offer free standard shipping on all orders within the continental USA. No minimum purchase is required.

Processing Time

• Order Processing: Orders are processed within 1-2 business days after the order is placed. Processing times may vary during holiday seasons or periods of high demand.

Delivery Time

• Standard Delivery: Once processed, orders typically take 5-7 business days to be delivered. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Damages and Losses

• Inspecting Your Order: Please inspect your order upon reception and contact the carrier immediately if the item is damaged or if you receive the wrong item. We are not liable for any products damaged or lost during shipping. However, we will assist in filing a claim with the carrier.
• Reporting Damages: Any damages should be reported to the carrier and us within 48 hours of delivery. Please provide detailed information and, if possible, photographic evidence of the damage.

Order Cancellation

• Before Shipment: Orders can be canceled without any charge before they are shipped. Please contact our customer service immediately if you need to cancel your order.
• After Shipment: Once an order has been shipped, it cannot be canceled.

Address Changes

• Changes Before Shipping: If you need to change the shipping address, please contact our customer service as soon as possible before your order is dispatched.
• Changes After Shipping: Unfortunately, we cannot modify the shipping address once the order has been shipped. In such cases, we suggest contacting the carrier to see if an address change is possible. Fees may apply for re-routing.

Tracking Your Order

• Order Tracking: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package's progress directly on the carrier’s website.

Returns

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Our returns policy is designed to be fair and transparent, recognizing the need to balance customer satisfaction with our operational capabilities. Please review the following terms regarding returns:

• Case-by-Case Evaluation: All return requests will be evaluated on a case-by-case basis. We understand that each situation is unique and are committed to working with our customers to find the best possible solution.
• Buyer’s Remorse: Please note that we do not accept returns based on buyer's remorse. We encourage our customers to review their orders carefully before making a purchase.
• Damages or Defects: If your item arrives damaged or defective due to carrier handling or a manufacturing issue, please contact us immediately. Provide us with details of the issue, along with any relevant photos or documentation. We will guide you through the next steps, which may include a return, exchange, or other remedies as appropriate.
• Return Request Period: Return requests must be submitted within 5 days of the delivery date. Requests submitted after this period may not be eligible for return.
• Condition of Returned Items: Items must be returned in their original condition, including packaging, tags, and any accessories. Items that have been used, altered, or damaged by the customer will not be eligible for return.
• Proof of Purchase: A valid proof of purchase is required for all return requests. This can be in the form of an order confirmation or a payment receipt.
• Restocking Fee: In some cases, a restocking fee may apply of up to 25%. This fee will be communicated upfront during the return process.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Customers are responsible for the shipping costs for returning their item unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

For further assistance or to initiate a return, please get in touch with our customer service team. We are here to help and ensure that your experience with us is positive. Thank you for your understanding and cooperation.

All products and packaging MUST be inspected at the time of delivery and discrepancies must be reported on the delivery ticket.

FAILURE TO REPORT or NOTE issues will result in a DENIED return authorization and any CREDIT will be refused.

All products must be returned and inspected before a Credit Memo is issued.

Pay particularly close attention to order details at the time of delivery to ensure an accurate shipment. Follow instructions and warnings on packaging. Pay attention to the label on the box before opening ensuring it matches the vehicle you are fitting.

Poorly repackaged products are highly likely to be damaged during the return and thus credit denied.

Customers are reminded to unpack, dry fit, and examine all parts before installation.

We reserve the right to refuse credit per, but not limited to, the following conditions:

• The item is returned for a non-warrantable reason.
• The item is not as described on the RMA.
• The manufacturer requires that you deal directly with them regarding defective items.
• The manufacturer's warranty policy takes precedence in the issuing of credits. Credit then will be issued upon the manufacturer’s approval and will include applicable return shipping charges. No credit will be issued for labor expenses incurred. Other manufacturer-related fees may apply.
• Returns were sent back for missing a secondary component or install kit.

Warranty

Our products come with a manufacturer warranty that typically applies. However, our warranty policy is handled on a case-by-case basis to ensure the best possible outcome for our customers.

Important Points:

Manufacturer Warranty: Most of our products are covered under the manufacturer's warranty. Specific terms and conditions apply as per the manufacturer's guidelines.

Case-by-Case Evaluation: Each warranty claim is evaluated individually to provide a fair and tailored resolution.

Voided Warranty: The warranty will be voided in cases of human-related damages, misuse, unauthorized repairs, or any alterations made to the product.

Policy Changes: We reserve the right to modify this warranty policy at any time without prior notice.

For any warranty-related queries or to initiate a claim, please contact our customer service team.