YUME Y11+ Electric Scooter

Unleash the Power of Adventure with the YUME Y11+ Electric Scooter

Feel the Thrill: 50 MPH Top Speed & 60 Miles Per Charge
Dive into the world of high-speed commuting with the YUME Y11+, boasting an exhilarating 50 MPH top speed and a remarkable range of 60 miles per charge.

Peak Performance: 6000W Dual Motors & Advanced Technology
Powered by robust 6000W dual motors and equipped with cutting-edge sine-wave controllers, the Y11+ delivers unmatched acceleration and superior hill-climbing capabilities. Experience the perfect blend of power and efficiency.

Uncompromised Safety: Hydraulic Disk Brakes & EBA System
Safety takes precedence with the Y11+'s hydraulic disk brakes and electronic braking system (EBA), ensuring precise control and significantly reduced stopping distances, double the safety factor with both physical and electronic brakes.

Smart Connectivity: YUME App & NFC Safe Lock
Elevate your ride with the Yume Ride app, offering features like smart lock & unlock, navigation, and battery life monitoring. The NFC safe lock and interchangeable throttle options add an extra layer of convenience and security.

Visibility & Durability: LED Lighting & IP54 Water Resistance
Navigate the night confidently with 'Angel Eyes' LED headlights, light strips, and super bright turning signals, ensuring maximum visibility. With IP54 water resistance and a high pedal height, the Y11+ is designed to withstand wet conditions while maintaining its integrity.

Rugged Design: 11" Off-road Tubeless Tires & Superior Suspension
Tackle any terrain with puncture-resistant, high-elasticity off-road tubeless tires and front and rear shock absorption systems. These features ensure a smooth, stable ride across various landscapes.

Effortless Portability: Fast Folding Mechanism & Adjustable Handlebar
Transition seamlessly with the Y11+'s quick fold/unfold capability and adjustable handlebar height, making it the perfect companion for urban explorers and adventure enthusiasts alike.

Discover the Ultimate Riding Experience with the YUME Y11+ Electric Scooter. Adventure Awaits.

• Motor: 6000-watt Brushless DC Waterproof motor with hall sensor
• Max Speed: Up to 50MPH (60V; varies by rider's weight, charge level, road conditions, etc.)
• Battery: 60V 31.5Ah
• Range: Up to 60 Miles
• Tire: 11" Off-road Tubeless Tires
• Brake: Front and Rear Hydraulic disc brake
• Suspension: Dual extra large oil shock absorbers
• Rear Suspension: 135mm length spring suspension
• Light: Front light, Brake light, Turn signal, Horn
• IP Rating: IP 54
• Weight: 110lbs/48KG (with seat add 2kg)
• Charger: Standard 2*2A chargers (Dual charging port in the scooter)
• Maximum Load: 330lbs/150KG

What's Included

• Electric scooter
• 2 Chargers
• User Manual
• Index Finger Throttle
• Toolkit
• NFC Key*2
• Tire Pump
• Seat (Standard)
• Road Tires*2
• YUME Bag
• Rearview Mirror
• Mobile Phone Holder

Shipping

Free shipping across the continental USA.

In-stock products shipped from the US warehouse are usually received within 3-7 days after order. Depending on the delivery destination, it could take slightly longer, though.

The above is the approximate delivery time according to our past experiences. We always strive to provide the very best reliable shipping service and hope our products arrive at their destinations on time. However, the delivery may be slightly delayed due to public holidays, bad weather, etc.

Returns

You may return any unused scooters within 14 days of receiving your order. Before sending back your YUME product, please contact info@thrillseekergear.com to obtain return authorization approval and to initiate the return process. Any returns made without informing YUME in advance will be considered unauthorized and will not be accepted.

For a return to be eligible, it should meet the following criteria:

1. The scooter should be unused, and never been ridden or used in any way.
2. It should be in its original packaging, with all the necessary components in the original YUME box that the scooter came in.
3. All parts and accessories that came with the order must be included and returned in an intact and unused condition. This includes manuals, chargers, and any other additional items that came with the order.

The buyer is responsible for covering the return shipping costs as well as an 8% restocking fee.

Once we receive the returned product and verify that it complies with the specified conditions above, we will initiate the refund process within 3 business days. If the product is in an acceptable condition as outlined, YUME will proceed with issuing a refund. However, if there is evidence of use or riding, we won't be able to accept your return.

CANCELLATION

All order cancellations made before the item ships out are free (please note that some banks may charge a handling fee for canceled transactions). Cancelling after the order has been shipped will incur an 8% processing fee and the cost of return shipping.

If you wish to cancel your order, please contact us as soon as possible.

REFUND TIME

Once YUME returns your money, you will receive your refund via your original payment method within three business days. The processing time of different banks or credit card companies may vary. If you have not received it after more than 14 working days, please contact info@thrillseekergear.com.

Warranty

Thank you for choosing YUME scooters. Here at YUME, we prioritize our customer's satisfaction and have designed our warranty program to offer peace of mind when purchasing our products. We provide a reliable after-sales service team, a 6-month defect warranty, and a 12-month wear warranty policy, ensuring that owning a scooter is a smooth and reliable process. In the rare event that issues do occur, we have designed these policies to be generous and to support our customers in getting the necessary help as quickly as possible. Please read on for further details.

Warranty Application Requirements:

• The warranty application must be made during the warranty period. If the defect is not reported within this period, the components will not be covered by the warranty. Replacement parts may still be purchased at cost.
• The warranty period starts from the date the customer receives the scooter and ends when it expires. The warranty qualification is not transferable and is reserved for the original buyer (the recipient of the order) only. The warranty expires when your scooter is resold or transferred to someone else.
• YUME warranty only applies to scooters purchased from this site. If you purchase a scooter from a dealer, please contact the dealer.

Warranty Details:

• 6 Months Limited Warranty
• 12 Months Wear Protection
• 14 Days Unused Return

YUME Riding Guaranteed: All YUME Scooters are covered with a limited warranty against manufacturing defects for a period of 6 months, starting the day the scooter is received by the customer.

The limited warranty is only applicable to specific components, which includes the following for 6 months:

• Motor
• Motor hub
• Lithium-ion battery
• Frame
• Handlebar
• LED front lights
• Throttle
• Scooter stem
• Forks
• Controller
• Suspension
• LCD and wiring

The warranty is applicable for the following components only if defects are reported within the first 30 days or 10KM/MILES of use (whichever comes first):

• Kickstands
• Brake discs
• Brake calipers
• Side Light Strip

Any defect report must include an image or video, proving the existence of the defect. Please kindly submit a "Product Issue Request" by contacting our support team via email at info@thrillseekergear.com. Our engineering team will review the request and attempt to get back to you within two business days.

Limited Warranty does not cover the following:

• Normal wear and tear of all components
• The cost or shipping of another scooter box (owner's responsibility to keep the original box or purchase a new box if needed due to replacement or repair)
• Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by YUME
• Accessories or upgrades
• Screws, loss of screws, stripped screws due to over-forcing
• Battery failures due to water damage, improper charging, power surges, aftermarket chargers, or lack of proper winter storage (75% battery capacity at room temperature)
• Unauthorized service center repairs or parts will not be covered if damage, failure, or loss occurs
• Any refunds or incurred costs such as Uber rides, public transportation, loss of time, consequential, special, punitive, or incidental loss, damage to personal property
• Any product rusting, blemishes, or loss of color due to environmental exposure over time of usage
• Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, the warranty will be void)
• Scooters not purchased directly on this website, such as other platforms, scooters resold by others, third-party platforms, etc.

All scooters purchased directly from Yumeway are eligible for up to 12 Months of ride wear protection to cover possible wear and tear issues. This protection plan’s coverage only covers the following components and does not include any shipping fees:

• Only pay for the shipping cost, covered spare parts are replaced free.
• Brake pads
• Inner tubes

The 12-month wear protection may only be engaged under the following circumstances:

• Customers are limited to 2 inner tubes or pads within one month. If the scooter has traveled 500 km/MILES or more, the customer is limited to 2 brake pads.
• The warranty is limited to the original purchaser. If you sell your YUME scooter, the warranty cannot be transferred to a new owner.
• The warranty only applies to scooters purchased from this site.

YUME WILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

In order to confirm the existence of any defects and solve all problems quickly, you will need to send a video showing the defects to our online chat or the YUME support email info@thrillseekergear.com. Our sales team will review the video and contact you to confirm the issue within two working days. After confirming the defect, we will send you the replacement parts and written/video instructions. YUME may also offer face-to-face online guidance on how to repair or replace the component.

If you do not have the time or ability to repair it yourself, you may use one of our repair centers (labor is free). However, you will be responsible for shipping costs, taxes, and obtaining the scooter box if you have disposed of the original box. You may also take the scooter to the service center yourself if need be. Please contact us to determine your nearest service center.

The repair service must first receive a video or image showing the alleged defect. In the case of failing this procedure, YUME will not be able to continue to provide you with the limited warranty services.

Please note that any form of harassment or assault of YUME employees or YUME-certified technicians is not permitted and may result in your warranty being declared void.

The above settlement is YUME's sole and exclusive remedy for any limited warranty claim made by the customer. YUME will not be liable for any damage or loss caused directly or indirectly in the process.

Given the technicality associated with products like electric scooters, we request that customers exercise due diligence in maintaining their chosen scooter before purchasing one. Electric scooters always need to have all screws and bolts tightened, cleaned to avoid rust and squeaky brakes, and properly stored in winter (75% battery capacity at room temperature).

If you have any maintenance problems, our team is always here to help. Please contact us at info@thrillseekergear.com if unsure before trying to do it yourself. Customers are required to keep their scooter’s original box in case the scooter needs repair. The scooter needs to be returned in its original packaging.

If any portion of your order is missing or not correct (a missing accessory or incorrect scooter received), please message our team within the first 14 business days of receipt to get a free replacement. Disclaimer: Important to note, that if the accessory or scooter is used within those 14 business days, YUME will not be able to exchange the product for you but offer a refund to match the items received. For any questions or comments, our team is always here and happy to help at info@thrillseekergear.com.