Aquaglide Cascade 11’ Stand Up Paddleboard Package

Cascade 11'0" SUP Package: Elevate Your Paddling Experience

Unlock the ultimate paddling adventure with the Cascade 11’0” SUP Package, engineered for the discerning recreational paddler. Weighing just under 21 pounds, this SUP is not just another board; it's a testament to quality that enhances your time on the water and protects your gear investment.

Key Features:

• Advanced Design: With its unique snub nose, the Cascade 11 offers the stability and tracking of a longer board in a more manageable size, making it perfect for paddlers up to 300 pounds.
• Superior Construction: Crafted with 15 cm FSL 2-layer drop-stitch construction, it delivers unmatched stiffness and performance, ensuring a lightweight yet robust paddling experience.
• Premium Components: Includes the Wayfinder 3-piece carbon fiber paddle with an internal Leverlock® adjustment system for custom length, a high-performance fin, and a durable River Crossing backpack for easy transport.
• Ultimate Portability: At just 20.8 lbs, it's designed for effortless paddling and portability, ensuring you're always ready for the water, sunshine or not.

Specifications:

• Best For: All-around recreational paddling
• Capacity: Up to 300 lb. (136 kg)
• Warranty: 2-year limited on manufacturing defects
• Dimensions: 11’ L x 32” W x 6″ H
• Hull Weight: 20.8 lbs / 9.4 kgs
• Volume: 220 L

Package Includes River Crossing bag, Wayfinder paddle, fin, ankle leash, hand pump, and repair kit.

PFD is not included. Requires Halkey-Roberts Valve adaptor for inflation.

Embark on a paddling journey like no other with the Cascade 11’0” SUP Package – where performance meets value.

Shipping

Free Shipping

• Free Shipping: We offer free standard shipping on all orders within the continental USA. No minimum purchase is required.

Processing Time

• Order Processing: Orders are processed within 1-2 business days after the order is placed. Processing times may vary during holiday seasons or periods of high demand.

Delivery Time

• Standard Delivery: Once processed, orders typically take 5-7 business days to be delivered. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Damages and Losses

• Inspecting Your Order: Please inspect your order upon reception and contact the carrier immediately if the item is damaged or if you receive the wrong item. We are not liable for any products damaged or lost during shipping. However, we will assist in filing a claim with the carrier.

• Reporting Damages: Any damages should be reported to the carrier and us within 48 hours of delivery. Please provide detailed information and, if possible, photographic evidence of the damage.

Order Cancellation

• Before Shipment: Orders can be canceled without any charge before they are shipped. Please contact our customer service immediately if you need to cancel your order.

• After Shipment: Once an order has been shipped, it cannot be canceled.

Address Changes

• Changes Before Shipping: If you need to change the shipping address, please contact our customer service as soon as possible before your order is dispatched.

• Changes After Shipping: Unfortunately, we cannot modify the shipping address once the order has been shipped. In such cases, we suggest contacting the carrier to see if an address change is possible. Fees may apply for re-routing.

Tracking Your Order

• Order Tracking: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package's progress directly on the carrier’s website.

Returns

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Our returns policy is designed to be fair and transparent, recognizing the need to balance customer satisfaction with our operational capabilities. Please review the following terms regarding returns:

• Case-by-Case Evaluation: All return requests will be evaluated on a case-by-case basis. We understand that each situation is unique and are committed to working with our customers to find the best possible solution.

• Buyer’s Remorse: Please note that we do not accept returns based on buyer's remorse. We encourage our customers to review their orders carefully before making a purchase.

• Damages or Defects: If your item arrives damaged or defective due to carrier handling or a manufacturing issue, please contact us immediately. Provide us with details of the issue, along with any relevant photos or documentation. We will guide you through the next steps, which may include a return, exchange, or other remedies as appropriate.

• Return Request Period: Return requests must be submitted within 5 days of the delivery date. Requests submitted after this period may not be eligible for return.

• Condition of Returned Items: Items must be returned in their original condition, including packaging, tags, and any accessories. Items that have been used, altered, or damaged by the customer will not be eligible for return.

• Proof of Purchase: A valid proof of purchase is required for all return requests. This can be in the form of an order confirmation or a payment receipt.

• Restocking Fee: In some cases, a restocking fee may apply of up to 25%. This fee will be communicated upfront during the return process.

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• Shipping Costs: Customers are responsible for the shipping costs for returning their item unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

For further assistance or to initiate a return, please get in touch with our customer service team. We are here to help and ensure that your experience with us is positive. Thank you for your understanding and cooperation.

All products and packaging MUST be inspected at the time of delivery and discrepancies must be reported on the delivery ticket.

FAILURE TO REPORT or NOTE issues will result in a DENIED return authorization and any CREDIT will be refused.

All products must be returned and inspected before a Credit Memo is issued.

Pay particularly close attention to order details at the time of delivery to ensure an accurate shipment. Follow instructions and warnings on packaging. Pay attention to the label on the box before opening ensuring it matches the vehicle you are fitting.

Poorly repackaged products are highly likely to be damaged during the return and thus credit denied.

Customers are reminded to unpack, dry fit, and examine all parts before installation.

We reserve the right to refuse credit per, but not limited to, the following conditions:

• The item is returned for a non-warrantable reason.
• The item is not as described on the RMA.
• The manufacturer requires that you deal directly with them regarding defective items.
• The manufacturer's warranty policy takes precedence in the issuing of credits. Credit then will be issued upon the manufacturer’s approval and will include applicable return shipping charges. No credit will be issued for labor expenses incurred. Other manufacturer-related fees may apply.
• Returns were sent back for missing a secondary component or install kit.

Warranty

We strive to manufacture our products to the highest quality standards and we proudly stand behind them. Despite our best efforts, occasionally a product may exhibit a manufacturing defect.

If you believe your product has a manufacturing defect, please contact us and await a response before making any repairs. Once contacted, our staff will review your submission and deliver a prompt resolution. It is always our primary intention to treat each customer fairly.

Please read the complete warranty terms below before submitting a claim.

Warranty Information by Product

Commercial Aquapark Products

Commercial aquapark products are those that are specifically intended, designed, and sold for commercial purposes including independent operators, camps, or municipal use (for example, a city pool). Commercial products are normally exposed to a greater number of users and a higher level of use.

Warranty Coverage – Commercial Aquapark Products

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.

Warranty Terms

The warranty term for commercial aquapark products is (3) three years from the date of purchase.

Commercial aquapark products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. Commercial products in use for more than (2) years but less than (3) years may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide. Normal wear should be expected on consumptive parts such as straps, handles, ropes, footsteps, and D-rings. Such items are easily repairable and may or may not be replaced under warranty depending on the cause of failure.

For consumers covered by specific protection laws and regulations in the country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze damage or damage from impact)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by a sharp object when opening boxed product
• Damage caused by dragging product during installation
• Damage caused by exceeding the maximum weight and/ or user capacity
• Wear to external parts such as handles, footsteps, and D-rings
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality
• Damage caused by improper anchoring

Warranty Claim Requirements

1. Dated proof of purchase or original invoice, for original owner.
2. High-resolution photo or video showing serial number (where relevant).
3. High-resolution photo or video showing the entire product.
4. High-resolution photos or video of the defective portion of the product. If leaking, show the leak with and without soapy water.

Lakefront/Residential Products

Lakefront/residential products are those that are specifically intended, designed, and sold for residential purposes including residential bouncers, trampolines, and mini-aquapark feature items. These products are made using commercial-grade materials and construction technologies but are intended for long-term, non-commercial, or light commercial use such as residential waterfront.

Warranty Coverage – Lakefront/Residential Products

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.

Warranty Terms

The warranty term for lakefront products is (3) three years from the date of purchase when used for residential purposes and (1) year from the date of purchase when used for light commercial purposes.

Lakefront products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. Lakefront products in use for more than (2) years but less than (3) years may also be pro-rated based on condition and use for credit at the sole discretion of Aquaglide.

For consumers covered by specific protection laws and regulations in the country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by a sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality

Warranty Claim Requirements

1. Dated proof of purchase or original invoice, for original owner.
2. High-resolution photo or video showing serial number (where relevant).
3. High-resolution photo or video showing the entire product.
4. High-resolution photos or video of the defective portion of the product. If leaking, show the leak with and without soapy water.

Paddlesports Products

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.

Warranty Terms

The warranty term for paddlesports products is determined by product materials and construction:

Duratex kayaks including Deschutes, McKenzie, Chelan, and Blackfoot Series Kayaks are covered for (2) two years from the date of purchase.

Dropstitch SUP’s including 2021 and newer Cascade, Kush, Roam, and Blackfoot iSUPs are covered for (2) two years from the date of purchase.

HexShell fabric-covered kayaks such as Noyo, Chinook, Navarro, and Ultralight TPU products like Backwoods Series are covered for recreational consumer use for (1) one year from date of purchase. These products are not intended for commercial applications such as camp, fleet, or rental use and are not covered under warranty for commercial purposes.

AG Kayak and SUP PFDs are covered for (1) one year from the date of purchase when used for individual recreational purposes. Warranty coverage when used for commercial applications such as camp, rental, or outfitter use is (90) ninety days.

All paddles including Orion, Crux, and Aries Series paddles are covered for (1) one year from the date of purchase.

AG Kayak and SUP PFDs are covered for (1) one year from the date of purchase when used for individual recreational purposes. Warranty coverage when used for commercial applications such as camp, rental, or outfitter use is (90) ninety days.

All other accessories and pumps including Bags, Fins, Seats, Coolers, Hand and Electrical Pumps, Aquapark PFD’s and any other included or aftermarket accessories manufactured by Aquaglide are covered for (90) ninety days from date of purchase.

Paddlesports products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide.

For consumers covered by specific protection laws and regulations in the country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by a sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality

Warranty Claim Requirements

1. Dated proof of purchase or original invoice, for original owner.
2. High-resolution photo or video showing serial number (where relevant).
3. High-resolution photo or video showing the entire product.
4. High-resolution photos or video of the defective portion of the product. If leaking, show the leak with and without soapy water.

Accessories/Pumps

AG accessories and pumps are each optimized for an intended purpose. Any accessory/ pump not able to fulfill its intended purpose due to a manufacturing defect will be considered under this warranty policy.

Warranty Coverage – Accessories/ Pumps
Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.

Warranty Terms

All other accessories and pumps including Bags, Coolers, Hand and Electrical Pumps, Aquapark PFD’s and any other included or aftermarket accessories manufactured by Aquaglide are covered for (90) ninety days from the date of purchase.

Accessories/ Pumps under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide.

For consumers covered by specific protection laws and regulations in the country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by a sharp object when opening boxed product
• Damage to internal workings from sand or debris
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality

Warranty Claim Requirements

1. Dated proof of purchase or original invoice, for original owner.
2. High-resolution photo or video showing serial number (where relevant).
3. High-resolution photo or video showing the entire product.
4. High-resolution photos or video of the defective portion of the product. If leaking, show the leak with and without soapy water.