Exway Atlas Carbon Electric Board

Exway Atlas Electric Skateboard: Unleash the Thrill of the Ride

Unmatched Performance for the Skateboard Aficionado: Are you seeking more than just a ride? The Exway Atlas is engineered for those who crave high performance and superior quality. Feel the adrenaline as you hit a top speed of 30 MPH, perfect for the speed enthusiast in you.

Long-Range Capability: Imagine the freedom of traveling 33.5 miles on a single charge. The Exway Atlas is your ideal companion for long-distance commutes, adventurous off-road journeys, or leisurely city cruises.

All-Terrain Adventure: Ready to conquer any challenge? The Exway Atlas All Terrain, with its rugged tires and robust motor, is built to tackle any obstacle, ensuring a smooth and exhilarating ride across diverse landscapes.

Versatile for Every Rider: Whether you're an off-road adventurer, a speed lover, or in search of a dependable, high-quality electric skateboard, the Exway Atlas range caters to every riding style. Experience the ultimate in electric skateboarding.

Redefine Your Skateboarding Journey: Choose the Exway Atlas and transform your ride into an unforgettable adventure. It's not just about getting from A to B; it's about the thrill of the journey.

Atlas All Terrain 2WD

• LxWxH: 1186×312×160mm
• Weight: 11.5kg/25lbs
• Top speed: 48kph/30mph
• Range: 30km/19miles
• Battery capacity: 518Wh
• Max Load: 350kg/780lbs

Atlas All Terrain 4WD

• LxWxH: 1186×312×160mm
• Weight: 12.5kg/28lbs
• Top speed: 51kph/31mph
• Range: 27km/18miles
• Battery capacity: 518Wh
• Max Load: 350kg/780lbs

Are the boards waterproof? The water resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.

Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.

Shipping

Free shipping across the continental USA. Shipping times vary between 5-8 business days. (excluding holidays, weekends, etc.)

Exway uses UPS/DP/DHL/UPS and other local logistics companies for delivery services.

Note:

1. Please confirm your address before payment. Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
   
   
2. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Returns

If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s) via info@thrillseekergear.com to apply for a return and refund.

Please note that refunds and returns are accepted within the following conditions:

1. The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.

2. If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.

3. If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.

For the refund to be processed promptly, please be sure to send a return notification to ThrillSeeker Gear with the following information:

• Order Number
• Return Product Name & Quantity
• Return Reason
• Images or Videos of Products and Intact Packaging

We will process your return and refund application within 3-5 business days after receiving your email.

Returns/refunds will not be applicable for the following reasons:

1. It is requested beyond 15 calendar days of receiving a product.
   
   
2. A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.
   
   
3. Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
   
   
4. Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
   
   
5. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
   
   
6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
7. A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.
   
   
8. Other circumstances may not be stated in this policy upon Exway's reasonable discretion.

Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

If you would like to replace or change the product, don't hesitate to contact customer support by emailing info@thrillseekergear.com.

Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has expired.

Additional Terms:

1. Discontinued or out-of-stock products on exwayboard.com are not eligible for partial refunds;
   
   
2. Each eligible product is only entitled to one refund;
   
   
3. Orders that have been fully refunded are not eligible for a partial refund;
   
   
4. Orders in the process of receiving a full refund, return, or exchange are not eligible for a partial refund;
   
   
5. Requests for partial refunds can only be made upon receiving your order.
   
   
6. Full refunds on orders that have already received a partial refund will be reimbursed in the amount equal to the full value of the order minus the partial refund;
   
   
7. Pre-orders are not eligible for partial refunds;
   
   
8. Bundled or free items are not eligible for partial refunds;
   
   
9. Partial refunds are only available for items purchased from exwayboard.com;
   
   
10. Partial refunds are only available during promotional periods;
    
    
11. Partial refunds are limited to certain product models and colorways (Not inclusive of the value of vouchers, shipping, and taxes);
    
    
12. If a customer is suspected to be abusing the refund policy in any manner, Exway reserves the right to deny and/or reverse the refund. Exway also reserves the right to deny any further refund requests from the customer.
    
    
13. Requests for partial refunds are only available for orders made the week before any promotional period. The request must be made within the week of receiving the order, otherwise, the request will be deemed ineligible for a partial refund.
    
    *Delivery status based on tracking details provided by the courier.
    
    
14. A partial refund request can only be made for the same model/colorway of the product.
    
    
15. Any additional charges resulting from system error or other reasons during the promotional period are eligible for a refund of the charged amount.

*Exway reserves the right to amend the terms based on current circumstances.

Warranty

The warranty starts on the date that the board is received and is valid for 6 months for X1 Pro Hub/Riot, Wave Hub/Riot, X1 Max Riot/Hub, Atlas/Atlas Pro-2WD/4WD, and 12 months for Flex Riot/Hub. The customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.

Decks, chargers, trucks, remotes, batteries, ESC, and motors have a 6-month warranty (when the customer buys the parts separately) from the date the package is delivered to the customer.

Other product accessories do not have a warranty period.