Louisiana Grills Founders Series Premier 1200 Pellet Grill

Discover the pinnacle of outdoor cooking with the Founders Series Premier 1200 by Louisiana Grills®. Crafted to transform your backyard into a gourmet paradise, this grill is a testament to over 20 years of dedicated innovation, blending the art of traditional pellet grilling with cutting-edge technology. Inspired by the visionary Dan Thiessen, it embodies a commitment to excellence and a tribute to the origins of pellet grilling.

Key Features:

• Innovative Pressurized Cooking System™: Achieve perfect results with even heat and smoke distribution.
• Versatile SearTech™ Technology: Seamlessly switch between smoking, grilling, and searing with a simple lever pull.
• LG Smart Touch Control Pad: Redefines temperature control for a consistent 180 to 600 degrees, ensuring the cleanest wood-fired taste.
• Robust Construction: Durable steel build with a 22-inch barrel, designed for any cooking challenge.
• Enhanced Capacity: Features a 29-pound pellet hopper, collapsible front shelf for added convenience, and a high-temperature powder coat finish.
• Unmatched Warranty: Backed by a best-in-class five-year warranty, ensuring your investment is protected.

Elevate your culinary adventures with the Founders Series Premier 1200. It's not just a grill; it's a commitment to the finest outdoor cooking experience. For enthusiasts who demand nothing but the best, your search ends here.

• Cooking Surface: 1,205 square inches
• Control Board: Digital touch screen with WiFi and Bluetooth™ compatibility
• App Compatibility: Pairs with the Smoke iT™ app
• Temperature Range: 180° to 600°F
• Cooking System: Louisiana Grills® Pressurized Cooking System™
• Exhaust System: Adjustable rear exhaust
• SearTech™ Control: For direct and indirect heat cooking
• Open Flame Searing: Up to 1,000°F
• Cooking Grates: Porcelain-coated cast iron
• Meat Probes: Two included
• Pellet Hopper: 29-pound capacity
• Smoke Rack: Built-in
• Construction: Heavy-duty steel
• Fuel Type: 100% hardwood pellets
• Front Shelf: Solid steel, folding
• Bottom Shelf: Solid steel
• Finish: High-temperature powder coat
• Wheels: Two-sport caster wheels and two locking caster wheels
• User Manual
• LG Burn Pot Installation

Shipping

Free Shipping

• Free Shipping: We offer free standard shipping on all orders within the continental USA. No minimum purchase is required.

Processing Time

• Order Processing: Orders are processed within 1-2 business days after the order is placed. Processing times may vary during holiday seasons or periods of high demand.

Delivery Time

• Standard Delivery: Once processed, orders typically take 5-7 business days to be delivered. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Damages and Losses

• Inspecting Your Order: Please inspect your order upon reception and contact the carrier immediately if the item is damaged or if you receive the wrong item. We are not liable for any products damaged or lost during shipping. However, we will assist in filing a claim with the carrier.
• Reporting Damages: Any damages should be reported to the carrier and us within 48 hours of delivery. Please provide detailed information and, if possible, photographic evidence of the damage.

Order Cancellation

• Before Shipment: Orders can be canceled without any charge before they are shipped. Please contact our customer service immediately if you need to cancel your order.
• After Shipment: Once an order has been shipped, it cannot be canceled.

Address Changes

• Changes Before Shipping: If you need to change the shipping address, please contact our customer service as soon as possible before your order is dispatched.
• Changes After Shipping: Unfortunately, we cannot modify the shipping address once the order has been shipped. In such cases, we suggest contacting the carrier to see if an address change is possible. Fees may apply for re-routing.

Tracking Your Order

• Order Tracking: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package's progress directly on the carrier’s website.

Returns

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Our returns policy is designed to be fair and transparent, recognizing the need to balance customer satisfaction with our operational capabilities. Please review the following terms regarding returns:

• Case-by-Case Evaluation: All return requests will be evaluated on a case-by-case basis. We understand that each situation is unique and are committed to working with our customers to find the best possible solution.
• Buyer’s Remorse: Please note that we do not accept returns based on buyer's remorse. We encourage our customers to review their orders carefully before making a purchase.
• Damages or Defects: If your item arrives damaged or defective due to carrier handling or a manufacturing issue, please contact us immediately. Provide us with details of the issue, along with any relevant photos or documentation. We will guide you through the next steps, which may include a return, exchange, or other remedies as appropriate.
• Return Request Period: Return requests must be submitted within 5 days of the delivery date. Requests submitted after this period may not be eligible for return.
• Condition of Returned Items: Items must be returned in their original condition, including packaging, tags, and any accessories. Items that have been used, altered, or damaged by the customer will not be eligible for return.
• Proof of Purchase: A valid proof of purchase is required for all return requests. This can be in the form of an order confirmation or a payment receipt.
• Restocking Fee: In some cases, a restocking fee may apply of up to 25%. This fee will be communicated upfront during the return process.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Customers are responsible for the shipping costs for returning their item unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

For further assistance or to initiate a return, please get in touch with our customer service team. We are here to help and ensure that your experience with us is positive. Thank you for your understanding and cooperation.

All products and packaging MUST be inspected at the time of delivery and discrepancies must be reported on the delivery ticket.

FAILURE TO REPORT or NOTE issues will result in a DENIED return authorization and any CREDIT will be refused.

All products must be returned and inspected before a Credit Memo is issued.

Pay particularly close attention to order details at the time of delivery to ensure an accurate shipment. Follow instructions and warnings on packaging. Pay attention to the label on the box before opening ensuring it matches the vehicle you are fitting.

Poorly repackaged products are highly likely to be damaged during the return and thus credit denied.

Customers are reminded to unpack, dry fit, and examine all parts before installation.

We reserve the right to refuse credit per, but not limited to, the following conditions:

• The item is returned for a non-warrantable reason.
• The item is not as described on the RMA.
• The manufacturer requires that you deal directly with them regarding defective items.
• The manufacturer's warranty policy takes precedence in the issuing of credits. Credit then will be issued upon the manufacturer’s approval and will include applicable return shipping charges. No credit will be issued for labor expenses incurred. Other manufacturer-related fees may apply.
• Returns were sent back for missing a secondary component or install kit.

Warranty

All wood pellet grills by Louisiana Grills, manufactured by Dansons Inc., carry a limited warranty from the date of sale by the original owner. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. Customers will be subject to parts, shipping, and handling fees if unable to provide proof of the purchase or after the warranty has expired.

Dansons carries a five (5) year warranty against defects and workmanship on all parts and five (5) years on electrical components. Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original purchaser. The warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips, or minor cosmetic cracks. These aesthetic changes of the grill do not affect its performance. Repair or replacement of any part does not extend past the limited warranty beyond five (5) years from the date of purchase.

During the term of the warranty, Dansons' obligation shall be limited to furnishing a replacement for defective and/or failed components. As long as it is within the warranty period, Dansons' will not charge for repair or replacement for parts returned, freight prepaid, if the part(s) are found by Dansons' to be defective upon examination. Dansons' shall not be liable for transportation charges, labor costs, or export duties. Except as provided in these conditions of warranty, repair or replacement of parts in the manner and for the period mentioned heretofore shall constitute the fulfillment of all direct and derivate liabilities and obligations from Dansons to you.

Dansons takes every precaution to utilize materials that retard rust. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond Dansons' control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides, and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidization, unless there is a loss of structural integrity on the grill component. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. Dansons recommends the use of a grill cover when the grill is not in use.

This warranty is based on normal domestic use and service of the grill and neither limited warranty coverages apply for a grill that is used in commercial applications.

EXCEPTIONS 

There is no written or implied performance warranty on Louisiana Grills grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. This warranty will not apply nor will Dansons assume responsibility if your appliance has not been installed, operated, cleaned, and maintained in strict accordance with this owner's manual. Any use of gas not outlined in this manual may void the warranty. The warranty does not cover damage or breakage due to misuse, improper handling, or modifications.

Neither Dansons, nor authorized Louisiana Grills dealer, accepts responsibility, legal or otherwise, for the incidental or consequential damage to the property or persons resulting from the use of this product. Whether a claim is made against Dansons based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event be liable for any special, indirect, consequential, or other damages of any nature whatsoever over the original purchase of this product. All warranties by the manufacturer are set forth herein and no claim shall be made against the manufacturer on any warranty or representation.