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Tuff Stuff Overland 2-Person Alpine 51 Hardshell Roof Top Tent

Elevate your escapes: Embrace the wild in unparalleled comfort and security.

Transform moments into memories: Quick setup for more time under the stars.

Adventure awaits, rain or shine: Waterproof and durable for all-season exploration.

Sleep in serenity: Blackout fabric for undisturbed rest in nature's embrace.

NEED HELP? Text or Call: (984) 777-9825

Color Black
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Installments By Afterpay

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in-store. Installment options vary by store and can be used on orders over USD 50, including discounts, shipping, and taxes. You must be over the age of 18, reside in the US, and be paid in USD to use Shop Pay Installments. Your credit scores aren't impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau. Note: To use Shop Pay Installments you need a US shipping address.

Installments By ShopPay

Please note that a higher initial payment may be required for some purchases. Pay later in 4 installments complete Terms. For CA residents loans made or arranged pursuant to a California Finance Lenders Law license.

Apply for Commercial Financing
DESCRIPTION

Elevate Your Adventure with the Tuff Stuff Alpine 51 Roof Top Tent

Transform your vehicle into a luxurious, all-season retreat with the Alpine 51 Roof Top Tent. Designed for the discerning adventurer, the Alpine 51 combines unparalleled ease of use with robust durability to offer the ultimate camping experience. Its innovative dual-action opening allows you to customize your setup: choose the wedge for panoramic views or opt for a full pop-up to immerse yourself in nature. Setup is a breeze—deploy in just one minute, solo!

Key Features:

  • Dual-Action Roof: Tailor your adventure with a wedge or full pop-up configuration, featuring additional windows with screens for breathtaking views.
  • Unmatched Durability: Crafted with antibacterial, waterproof fabric that boasts high tear resistance and superior tensile strength, the Alpine is built to withstand the toughest conditions.
  • Four-Season Comfort: Engineered for year-round exploration, offering protection against all elements.
  • Effortless Setup: One person can easily set up or pack down in under a minute, making it perfect for spontaneous getaways.
  • Versatile Roof Rack: Bring along kayaks, bikes, or extra gear with the built-in roof rack.
  • Complete Darkness Option: Blackout-coated fabric allows you to switch from a full-screen room with 360-degree visibility to complete darkness for a restful night's sleep.
  • Enhanced Customization: Mount accessories directly to the tent with T-Slot rails, offering endless possibilities for your setup.
  • Sleek Design: Maintains a low profile under 8 inches when packed, blending seamlessly with your vehicle.
  • Comfort Redefined: Includes a 2.75-inch thick Memory Foam mattress and an ergonomic telescoping ladder for ultimate comfort.
  • Illuminated Interior: Features an interior LED light strip for convenience and ambiance (USB power pack required, not included).

Choose Your Size: Available in 51" and 61" to suit your space and comfort needs.

Crafted for adventurers who refuse to compromise on quality and convenience, the Tuff Stuff Alpine 51 Roof Top Tent is your gateway to exploring the great outdoors like never before. Ready for your next adventure?

SPECS
  • Sleeping Capacity: 2 People
  • Open Dimensions (L/W/H): 94x51x45 inches
  • Closed Dimensions (L/W/H): 88x51x8 inches
  • Roof Pitch: 45 inches
  • Mattress: 1 qty, Memory Foam, 85x48x2 inches
  • Weight: 248 Lbs
  • Weight Capacity: 1200 Lbs
  • Crossbar Load Capacity: 728 Lbs
  • Shell: Aluminum
  • Tent Material: Poly/Cotton Rip-Stop 3200 GSM, Waterproof level >3500MM, Antibacterial and mold-inhibiting, Blackout coating
  • Gas Struts: 4 qty, German engineered
  • Floor: Heavy-duty 1 inch aluminum honeycomb
  • Mounting T-Channel Rails (bottom): 31.5" apart
  • Sliders: 8 qty, 1.13x1.75x.25 inches
  • Flat Brackets: 4 qty, adjustable 2.75-3.25 inches
  • Installation Brackets: Fits crossbars up to 3.25 inches wide
  • M8 Nuts & Bolts: 8 qty, 2.25x13 millimeters; 25 qty, .38x13 millimeters
  • Rail Caps: 4 qty, 2x1x1.5 inches
  • Roof Rack Bars: 2 qty, 50x2.5x1 inches
  • Brackets: 4 qty, 5x4.5x4 inches
  • Windows: 2 openings w/ mesh screens, window rods
  • Window Awnings: 2 qty, removable, 69x44x33 inches
  • Window Awning Bag: 1 qty, 14x10x3 inches
  • Window Rods: 6 qty, 35x.25 inches; Rod Bag: 1 qty, 36x4x1 inches
  • Security Latches: 4 qty
  • Ladder: Telescoping, 103x18 inches tall
  • Zippers: YKK with custom para-cord pulls
  • LED Light Strip: White diffused, dimmable
  • Shoe Bag: 2 qty, 13x17x3 inches
  • Annex Room: Not included but coming soon
  • Color: Black shell w/gray tent fabric

Mounting Instructions:

  • Preparation: Requires a minimum of 2-3 people for lifting and mounting.
  • Positioning: Center the tent on your vehicle's roof rack, bed rack, or trailer. Ensure hatchback clearance.
  • Installation: Slide the hardware into the channel, attach the mounting brackets with the supplied hardware, and tighten all nuts.
  • Adjustment: Confirm the tent's position for vehicle balance and appearance.

The Wedge:

  • Setup: Release the latches at the rear, push up for the wedge shape, attach the ladder, and deploy window awnings and shoe bags.
  • Usage: Roll up and secure screen and fabric covers for entry.

The Pop-Up:

  • Transition: From wedge form, unlatch the front latches and push up for a full pop-up.
  • Configuration: Pull down the elastic cinch strap, unzip all window covers for a full-screen room, or zip up for complete darkness.
MANUFACTURER SHIPPING | RETURNS | WARRANTY

Shipping

Freight/Delivery times are 4-6 business days from our warehouse to the Destination Terminal, Final Delivery is by appointment (this is why we require a phone number) and varies based on the distance from the Destination Terminal and the Final Delivery address (your shipping address).

Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you. 

Our tents ship via LTL and will ship separately from any other items in your cart. This means, if you also ordered an awning it will ship via Ground. This is why the phone number is so important. The LTL Freight Carrier will contact you via phone to work out a delivery time. No number, no delivery. Missed travel time.

All tents INCLUDE shipping only to the lower 48 states. Tents must be sent via freight truck (not UPS or FedEx Ground) so please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit. A forklift is not required but definitely preferred.

For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you.

If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.

Lastly, if you see damage to the tent packaging take pictures immediately. Refuse delivery.  If you do not see any outer damage but find concealed damage once you open the packaging, stop, take pictures, and report the damage to us immediately. All damage must be reported within 24 hrs. Make sure to take pictures of the packaging, the crate, the tent, and anything that will provide context for the damage.

Returns

Most products available from Tuff Stuff Overland are returnable and must be returned with all original packaging, paperwork, and parts in new and unused condition. Please fit-check the product and be certain your vehicle information (i.e. year, make, model, bed length, etc.) is correct and compatible with the product specifications.  

To return an item, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly displayed on the package. Items returned without an RA# cannot be refunded or exchanged.

As a courtesy, Tuff Stuff Overland may decide to issue a refund prior to receiving the returned item. If the item fails inspection upon arrival, we reserve the right to reverse the courtesy refund, so please be sure the item(s) qualifies for a full return prior to shipping the item back.

Tuff Stuff Overland is not responsible for damages incurred during product installation or use and will not compensate for any damages due to installation issues, nor reimburse labor charges, installation fees, or credit card fees, under any circumstances.

Return Process

Contact our Customer Service Team and let them know that you'd like to return your purchase.

Our Customer Service Team will provide you with an RA#, and email you detailed return instructions.

Clearly display the RA# on the package and return it to the address given in the email.

The customer is responsible for all return shipping costs unless the return is due to a manufacturer defect or Tuff Stuff Overland error.

The original method of payment used to place the order will be credited the purchase price, minus the outbound shipping and return shipping costs. Tuff Stuff Overland will send a confirmation email once the refund has been issued.

Please allow up to 10 business days for your bank to process the credit.

If you receive an item that is defective, damaged, or broken, please stop and take pictures right away.  Contact Tuff Stuff Overland immediately and we’ll assist in setting up a return.

Items Damaged in Transit

If you receive a damaged package, you must refuse delivery and contact customer service within 3 days of attempted delivery. If you refuse delivery, the order will be returned to us.

If you accept delivery due to concealed damage, contact customer service within 24-48 hours, and we will help you file a damage claim with the carrier. Any freight damage reported after 72 hours will be denied by the freight company, and we will not be able to help.  And yes, that's 72 hours, not 3 days or 3 business days. 72 hours is when the clock starts ticking down. Trust us, not our rules but we and you have to abide by them if you want to be made whole again.

Warranty

1-year warranty against manufacturer defects.

Tuff Stuff Overland guarantees the workmanship of the products we sell for 30 days from the date of receipt. All returned items will be inspected for warranty eligibility. You are responsible for the cost of shipping merchandise to one of our distribution centers for warranty inspection.

Defective parts will be replaced or repaired at our discretion. Please check the product documentation for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim.

Tuff Stuff Overland will not be liable for any indirect, special, incidental, or consequential damages of any kind. We will not be responsible or liable for inconvenience, rental cars, shipping, labor, legal fees, or any other costs incurred while the item is being inspected or replaced.

Exclusions from Warranties

  • Purchases made secondhand through a friend or enemy, marketplace, or any other source other than directly from our website or one of our authorized dealers
  • Electrical and computer items
  • Any problem from misuse or improper installation
  • Damage to your vehicle (if a product falls off due to improper installation, we'd consider this beyond the scope of the warranty)
  • Consequential costs or damages (storage fees, mechanic fees, car rental fees, etc.)
  • Restocking Fees

Some items require a restocking fee. The fees can range from 15-30% depending on the item. Some items qualify for a refund, minus the restocking fee and any return shipping costs when returned with all original packaging, paperwork, and parts in new and unused condition.

Non-Returnable Products

Some items, including (but not limited to) tents, custom-painted items, and specially ordered items, are not eligible for a return.

If there is a manufacturer defect or Tuff Stuff Overland error, these items may be returned for credit.

These items cannot be returned:

  • Tents
  • Any product that has been installed or is no longer new
  • Opened electrical items
  • Custom items
  • Closeout or clearance items
  • Special order items

Tuff Stuff Overland extends the active return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other return policies and procedures still apply.

Product Installation Policy

Tuff Stuff Overland has no control over the use of any product. Tuff Stuff Overland, therefore, expects the customer to exercise good judgment as to the proper selection, installation, use, and maintenance of any product. Tuff Stuff Overland assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person.

Returns FAQ

Why do you ask for pictures?

We're living in a modern world and use modern technology to work through issues. It's a lot less expensive to send a few pics than to ship the product back when a picture can tell us the same story. You pay for the return shipping so wouldn't you rather bang out a few pics and avoid that extra cost if possible?

Another example is that we may be able to quickly identify carrier damage, which we can help you file a claim and the pictures are a critical part of the claim requirements.

How can I return an item?

Contact a Customer Service Representative and let the team know that you'd like to return your item. We will provide you with an RA# (Return Authorization) and email you detailed return instructions. Valid RA#'s are required in order for us to quickly identify your return and issue credit. No valid RA# = No Credit.

Can I exchange an item?

Items that include all original packaging, paperwork, and parts in new and unused condition may be returned. Just follow the Tuff Stuff Overland returns procedure. It’s a paperwork thing.

Will I pay a restocking fee?

Some products require a restocking fee. The fees can range from 15-30% depending on the item. These items can be refunded, less the restocking fee and any return shipping costs. The items will be inspected before a credit is issued.

Who pays for return shipping costs?

If the return is due to a manufacturer defect or a Tuff Stuff Overland error, we will pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

What should I do if I receive the wrong item?

  1. Confirm whether the item you ordered is the item you received. You can do this by comparing the part number on the shipping receipt to the part number on your email order receipt.
  2. Confirm that the part number on the order receipt is the same as the part number on the item packaging. Items can be incorrectly selected by the fulfillment warehouse.
  3. Confirm that the part number on the order receipt is the same as the part number on the item itself. Sometimes items are incorrectly packaged.
  4. Confirm that the part number on the order receipt is the right part number for your vehicle's year, make, model, sub-model, cab size, and bed length.
  5. If the numbers do not match, contact us and let the team know that you'd like to return your purchase.

What if I get mad, decide not to bother contacting Tuff Stuff Overland for an RA#, and return the item without authorization?

We may not be able to locate your return. We have multiple warehouses across the country and cannot link returns without the RA#. If you return an item without an RA# the chances are high that it will either get refused by the shipping department or lost in Return Land (that's right next to where Missing Sock Land resides). No valid RA# = No Credit.

If the item is returned with a valid RA#, we'll process your return, exchange the item for the correct part (if available), and send you a prepaid UPS shipping label if the error is ours.

If you are shipping an item over $50, we strongly suggest using a trackable shipping service (UPS or FedEx) and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Elevate Your Adventure with the Tuff Stuff Alpine 51 Roof Top Tent

Transform your vehicle into a luxurious, all-season retreat with the Alpine 51 Roof Top Tent. Designed for the discerning adventurer, the Alpine 51 combines unparalleled ease of use with robust durability to offer the ultimate camping experience. Its innovative dual-action opening allows you to customize your setup: choose the wedge for panoramic views or opt for a full pop-up to immerse yourself in nature. Setup is a breeze—deploy in just one minute, solo!

Key Features:

  • Dual-Action Roof: Tailor your adventure with a wedge or full pop-up configuration, featuring additional windows with screens for breathtaking views.
  • Unmatched Durability: Crafted with antibacterial, waterproof fabric that boasts high tear resistance and superior tensile strength, the Alpine is built to withstand the toughest conditions.
  • Four-Season Comfort: Engineered for year-round exploration, offering protection against all elements.
  • Effortless Setup: One person can easily set up or pack down in under a minute, making it perfect for spontaneous getaways.
  • Versatile Roof Rack: Bring along kayaks, bikes, or extra gear with the built-in roof rack.
  • Complete Darkness Option: Blackout-coated fabric allows you to switch from a full-screen room with 360-degree visibility to complete darkness for a restful night's sleep.
  • Enhanced Customization: Mount accessories directly to the tent with T-Slot rails, offering endless possibilities for your setup.
  • Sleek Design: Maintains a low profile under 8 inches when packed, blending seamlessly with your vehicle.
  • Comfort Redefined: Includes a 2.75-inch thick Memory Foam mattress and an ergonomic telescoping ladder for ultimate comfort.
  • Illuminated Interior: Features an interior LED light strip for convenience and ambiance (USB power pack required, not included).

Choose Your Size: Available in 51" and 61" to suit your space and comfort needs.

Crafted for adventurers who refuse to compromise on quality and convenience, the Tuff Stuff Alpine 51 Roof Top Tent is your gateway to exploring the great outdoors like never before. Ready for your next adventure?

  • Sleeping Capacity: 2 People
  • Open Dimensions (L/W/H): 94x51x45 inches
  • Closed Dimensions (L/W/H): 88x51x8 inches
  • Roof Pitch: 45 inches
  • Mattress: 1 qty, Memory Foam, 85x48x2 inches
  • Weight: 248 Lbs
  • Weight Capacity: 1200 Lbs
  • Crossbar Load Capacity: 728 Lbs
  • Shell: Aluminum
  • Tent Material: Poly/Cotton Rip-Stop 3200 GSM, Waterproof level >3500MM, Antibacterial and mold-inhibiting, Blackout coating
  • Gas Struts: 4 qty, German engineered
  • Floor: Heavy-duty 1 inch aluminum honeycomb
  • Mounting T-Channel Rails (bottom): 31.5" apart
  • Sliders: 8 qty, 1.13x1.75x.25 inches
  • Flat Brackets: 4 qty, adjustable 2.75-3.25 inches
  • Installation Brackets: Fits crossbars up to 3.25 inches wide
  • M8 Nuts & Bolts: 8 qty, 2.25x13 millimeters; 25 qty, .38x13 millimeters
  • Rail Caps: 4 qty, 2x1x1.5 inches
  • Roof Rack Bars: 2 qty, 50x2.5x1 inches
  • Brackets: 4 qty, 5x4.5x4 inches
  • Windows: 2 openings w/ mesh screens, window rods
  • Window Awnings: 2 qty, removable, 69x44x33 inches
  • Window Awning Bag: 1 qty, 14x10x3 inches
  • Window Rods: 6 qty, 35x.25 inches; Rod Bag: 1 qty, 36x4x1 inches
  • Security Latches: 4 qty
  • Ladder: Telescoping, 103x18 inches tall
  • Zippers: YKK with custom para-cord pulls
  • LED Light Strip: White diffused, dimmable
  • Shoe Bag: 2 qty, 13x17x3 inches
  • Annex Room: Not included but coming soon
  • Color: Black shell w/gray tent fabric

Mounting Instructions:

  • Preparation: Requires a minimum of 2-3 people for lifting and mounting.
  • Positioning: Center the tent on your vehicle's roof rack, bed rack, or trailer. Ensure hatchback clearance.
  • Installation: Slide the hardware into the channel, attach the mounting brackets with the supplied hardware, and tighten all nuts.
  • Adjustment: Confirm the tent's position for vehicle balance and appearance.

The Wedge:

  • Setup: Release the latches at the rear, push up for the wedge shape, attach the ladder, and deploy window awnings and shoe bags.
  • Usage: Roll up and secure screen and fabric covers for entry.

The Pop-Up:

  • Transition: From wedge form, unlatch the front latches and push up for a full pop-up.
  • Configuration: Pull down the elastic cinch strap, unzip all window covers for a full-screen room, or zip up for complete darkness.

Shipping

Freight/Delivery times are 4-6 business days from our warehouse to the Destination Terminal, Final Delivery is by appointment (this is why we require a phone number) and varies based on the distance from the Destination Terminal and the Final Delivery address (your shipping address).

Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you. 

Our tents ship via LTL and will ship separately from any other items in your cart. This means, if you also ordered an awning it will ship via Ground. This is why the phone number is so important. The LTL Freight Carrier will contact you via phone to work out a delivery time. No number, no delivery. Missed travel time.

All tents INCLUDE shipping only to the lower 48 states. Tents must be sent via freight truck (not UPS or FedEx Ground) so please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit. A forklift is not required but definitely preferred.

For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you.

If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.

Lastly, if you see damage to the tent packaging take pictures immediately. Refuse delivery.  If you do not see any outer damage but find concealed damage once you open the packaging, stop, take pictures, and report the damage to us immediately. All damage must be reported within 24 hrs. Make sure to take pictures of the packaging, the crate, the tent, and anything that will provide context for the damage.

Returns

Most products available from Tuff Stuff Overland are returnable and must be returned with all original packaging, paperwork, and parts in new and unused condition. Please fit-check the product and be certain your vehicle information (i.e. year, make, model, bed length, etc.) is correct and compatible with the product specifications.  

To return an item, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly displayed on the package. Items returned without an RA# cannot be refunded or exchanged.

As a courtesy, Tuff Stuff Overland may decide to issue a refund prior to receiving the returned item. If the item fails inspection upon arrival, we reserve the right to reverse the courtesy refund, so please be sure the item(s) qualifies for a full return prior to shipping the item back.

Tuff Stuff Overland is not responsible for damages incurred during product installation or use and will not compensate for any damages due to installation issues, nor reimburse labor charges, installation fees, or credit card fees, under any circumstances.

Return Process

Contact our Customer Service Team and let them know that you'd like to return your purchase.

Our Customer Service Team will provide you with an RA#, and email you detailed return instructions.

Clearly display the RA# on the package and return it to the address given in the email.

The customer is responsible for all return shipping costs unless the return is due to a manufacturer defect or Tuff Stuff Overland error.

The original method of payment used to place the order will be credited the purchase price, minus the outbound shipping and return shipping costs. Tuff Stuff Overland will send a confirmation email once the refund has been issued.

Please allow up to 10 business days for your bank to process the credit.

If you receive an item that is defective, damaged, or broken, please stop and take pictures right away.  Contact Tuff Stuff Overland immediately and we’ll assist in setting up a return.

Items Damaged in Transit

If you receive a damaged package, you must refuse delivery and contact customer service within 3 days of attempted delivery. If you refuse delivery, the order will be returned to us.

If you accept delivery due to concealed damage, contact customer service within 24-48 hours, and we will help you file a damage claim with the carrier. Any freight damage reported after 72 hours will be denied by the freight company, and we will not be able to help.  And yes, that's 72 hours, not 3 days or 3 business days. 72 hours is when the clock starts ticking down. Trust us, not our rules but we and you have to abide by them if you want to be made whole again.

Warranty

1-year warranty against manufacturer defects.

Tuff Stuff Overland guarantees the workmanship of the products we sell for 30 days from the date of receipt. All returned items will be inspected for warranty eligibility. You are responsible for the cost of shipping merchandise to one of our distribution centers for warranty inspection.

Defective parts will be replaced or repaired at our discretion. Please check the product documentation for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim.

Tuff Stuff Overland will not be liable for any indirect, special, incidental, or consequential damages of any kind. We will not be responsible or liable for inconvenience, rental cars, shipping, labor, legal fees, or any other costs incurred while the item is being inspected or replaced.

Exclusions from Warranties

  • Purchases made secondhand through a friend or enemy, marketplace, or any other source other than directly from our website or one of our authorized dealers
  • Electrical and computer items
  • Any problem from misuse or improper installation
  • Damage to your vehicle (if a product falls off due to improper installation, we'd consider this beyond the scope of the warranty)
  • Consequential costs or damages (storage fees, mechanic fees, car rental fees, etc.)
  • Restocking Fees

Some items require a restocking fee. The fees can range from 15-30% depending on the item. Some items qualify for a refund, minus the restocking fee and any return shipping costs when returned with all original packaging, paperwork, and parts in new and unused condition.

Non-Returnable Products

Some items, including (but not limited to) tents, custom-painted items, and specially ordered items, are not eligible for a return.

If there is a manufacturer defect or Tuff Stuff Overland error, these items may be returned for credit.

These items cannot be returned:

  • Tents
  • Any product that has been installed or is no longer new
  • Opened electrical items
  • Custom items
  • Closeout or clearance items
  • Special order items

Tuff Stuff Overland extends the active return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other return policies and procedures still apply.

Product Installation Policy

Tuff Stuff Overland has no control over the use of any product. Tuff Stuff Overland, therefore, expects the customer to exercise good judgment as to the proper selection, installation, use, and maintenance of any product. Tuff Stuff Overland assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person.

Returns FAQ

Why do you ask for pictures?

We're living in a modern world and use modern technology to work through issues. It's a lot less expensive to send a few pics than to ship the product back when a picture can tell us the same story. You pay for the return shipping so wouldn't you rather bang out a few pics and avoid that extra cost if possible?

Another example is that we may be able to quickly identify carrier damage, which we can help you file a claim and the pictures are a critical part of the claim requirements.

How can I return an item?

Contact a Customer Service Representative and let the team know that you'd like to return your item. We will provide you with an RA# (Return Authorization) and email you detailed return instructions. Valid RA#'s are required in order for us to quickly identify your return and issue credit. No valid RA# = No Credit.

Can I exchange an item?

Items that include all original packaging, paperwork, and parts in new and unused condition may be returned. Just follow the Tuff Stuff Overland returns procedure. It’s a paperwork thing.

Will I pay a restocking fee?

Some products require a restocking fee. The fees can range from 15-30% depending on the item. These items can be refunded, less the restocking fee and any return shipping costs. The items will be inspected before a credit is issued.

Who pays for return shipping costs?

If the return is due to a manufacturer defect or a Tuff Stuff Overland error, we will pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

What should I do if I receive the wrong item?

  1. Confirm whether the item you ordered is the item you received. You can do this by comparing the part number on the shipping receipt to the part number on your email order receipt.
  2. Confirm that the part number on the order receipt is the same as the part number on the item packaging. Items can be incorrectly selected by the fulfillment warehouse.
  3. Confirm that the part number on the order receipt is the same as the part number on the item itself. Sometimes items are incorrectly packaged.
  4. Confirm that the part number on the order receipt is the right part number for your vehicle's year, make, model, sub-model, cab size, and bed length.
  5. If the numbers do not match, contact us and let the team know that you'd like to return your purchase.

What if I get mad, decide not to bother contacting Tuff Stuff Overland for an RA#, and return the item without authorization?

We may not be able to locate your return. We have multiple warehouses across the country and cannot link returns without the RA#. If you return an item without an RA# the chances are high that it will either get refused by the shipping department or lost in Return Land (that's right next to where Missing Sock Land resides). No valid RA# = No Credit.

If the item is returned with a valid RA#, we'll process your return, exchange the item for the correct part (if available), and send you a prepaid UPS shipping label if the error is ours.

If you are shipping an item over $50, we strongly suggest using a trackable shipping service (UPS or FedEx) and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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